1. INTRODUCTION

This document establishes the general conditions of use of this website http://chamar.in as well as the general conditions of sale of products through the latter (hereafter the “Conditions”).

Please read these Terms carefully before using this website. By using this website or placing an order on this website, you agree to be bound by these Terms and Policies. If you do not agree to all of the Terms and Conditions, please do not use this website.

These Terms are subject to change. It is your responsibility to review them regularly as the applicable terms will be those in effect at the time you use this website or enter into the Agreement below.

If you have any questions about the Terms and Policies, please contact us by completing the form provided.
The Purchase Agreement between us (the “Agreement”) may be concluded, at your option, in English in accordance with the Terms and Conditions available on this website.

2. OUR CONTACT DETAILS

The sale of products through this website is carried out under the name “CHAMAR” by CHAMAR, a private limited company, whose registered with the Ministry of Corporate Affairs Government of India under number ATZPR9168G and 27ATZPR9168G1ZJ, which can be reached at the following e-mail address: contact@chamar.in.

3. YOUR CONTACT DETAILS AND VISITS TO THE WEBSITE

Any information or personal data that you communicate to us will be treated in accordance with the Data Protection Policies. By using this website, you consent to the processing of such information and contact details and declare that all the information or contact details provided are true and accurate.

4. USE OF OUR WEBSITE

By using this website and placing orders on it, you agree to:

I. Use this website only for the purpose of making legally valid enquiries or placing legally valid orders.

II. Not to place false orders. If we have reason to believe that such an order has been placed, we will be entitled to cancel it and notify the relevant authorities.

III. To provide us with your true and accurate contact detail such as email address, postal address and/or other contact details. Similarly, you authorize us to use this data so that we can contact you in connection with your order, if necessary (see our Privacy Policy).

You will not be able to place an order if you do not provide us with all the required data.

By placing an order on this website, you declare that you are over 18 years of age and that you have the legal capacity to enter into contracts.

5. AVAILABILITY OF SERVICES

The delivery service for the products offered on this website is currently available only for India as the results of Covid-19 situation in our country.

In the event of delivery outside India and throughout the world, you are invited to check updates regarding this status.

6. CREATING AN ACCOUNT

Any User may place an order on the Site by creating a customer account.

The Customer must provide the information necessary for the creation of his Account during his first connection, and in particular his surname, first name, date of birth, email address and home address.

The Customer guarantees that he has the power and capacity to create the Account and place orders.

During the Account creation process, the Customer undertakes to read the TERMS AND CONDITIONS OF SALE AND USE when he materializes his consent to them by ticking the box “I accept the general terms and conditions of use”. The Customer is free to accept or refuse the TERMS AND CONDITIONS OF SALE AND USE.

In the event of refusal of the TERMS AND CONDITIONS OF SALE AND USE, the Customer will not be able to place orders on the Site.

Upon acceptance and/or at the end of the process of booking an Order, the Customer receives an e-mail confirming the creation of the Account.

The creation of an account allows to have a summary of the orders already placed, to memorize his delivery address and his billing address.

An electronic invoice will be included in the email confirming your order.

7. PURCHASING PROCESS

To place an order on the Site, you must follow the online purchase procedure.

On the Site, you can select the products you wish to order as well as their quantity.

Once you have selected the products and the quantities in your basket, you can finalize your order by clicking on your basket.

A summary of the selected products and the price of the order will be displayed before confirmation of payment.

We may create promotional codes at our sole discretion. You agree that the promotional codes : (1) must be used lawfully for the intended audience and purpose; and (2) may not be duplicated, sold or transferred in any way or made available to the public (whether posted in a public forum or otherwise); (3) may be deactivated at any time, for any reason and without any liability on the part of CHAMAR; (4) may only be used in accordance with the specific terms and conditions set by CHAMAR for each promotional code; (5) may not be exchanged for cash; and (6) may expire prior to use. We reserve the right to suspend or deduct credits or other features or benefits obtained through the use of a promotional code by any User in the event that we find or believe that the use of such promotional code has been made in error, fraudulent, unlawful or in violation of the terms and conditions applicable to the promotional code or these Terms and Conditions.

8. PRODUCT AVAILABILITY

All product orders are subject to availability.

In the event of supply difficulties or if the products are no longer in stock, we reserve the right to inform you about the possibility of ordering replacement products of the same or higher quality or value. If you do not wish to order these replacement products, we will refund any amount paid.

9. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and to replace or modify any content or information on this website. Although we always try our best to fulfill all orders, exceptional circumstances may arise such as a handcraft manufacturing or stock problem or a payment incident, which may oblige us to refuse to process an order after sending you the Order Confirmation.

In this case, if payment has already been made, we will refund all amounts paid, including delivery charges as soon as possible, using the same payment method you used for the transaction. In any case, this refund will not entail any costs at your expense.

We shall not be liable to you or any third party for the removal of any product from this website, the removal or alteration of any material or content contained on this website, or the failure to process an order in the above circumstances after sending the Shipping Confirmation.

10. METHOD AND DELIVERY TERMS

Subject to the provisions of clause 8 above relating to the availability of products, and except in exceptional circumstances, we will use our best efforts to deliver the product(s) shown on the Shipping Confirmation before the delivery date indicated or, if no date is indicated, within the indicative period given when choosing the method of delivery, and in any event within a maximum period of 30 days from the date of the Order Confirmation.

Delays may nevertheless occur in the event of unforeseen circumstances or for reasons related to the carrier or the place of delivery.

Shipping options may vary depending on the delivery address, the time of your purchase and the availability of the items.

When you place an order, we will let you know what shipping methods are available and the estimated delivery date.

If we are unable to meet the delivery date for any reason, we will inform you and offer you either to continue the purchase process with a new delivery date, or to cancel your order and reimburse you the full amount you have paid.

Please consider that no home delivery is made on Sundays or public holidays, except in the case of the virtual gift card, which will be delivered on the date you have indicated to us.

11. IMPOSSIBILITY OF DELIVERY

If we are unable to deliver your order, your order will be returned to our warehouse.

If the order has still not been delivered, for reasons that are not imputable to us, after a period of 30 days from the date your order was available for delivery, we will consider that you wish to terminate the Contract and the Contract will be cancelled.

Upon termination of the Contract, we will refund to you all amounts paid, including delivery charges (except for any additional charges for choosing a method of delivery other than the ordinary and cheapest method of delivery offered by us), as soon as possible and in any event within 14 days of the Contract being deemed to be terminated.

Please note that we shall be entitled to charge you for any additional transport costs incurred in connection with the termination of the Contract.

12. TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS

You will assume the risk relating to the Products from the time of delivery as defined in clause 10 above.

Ownership of the products shall not pass to you until full payment of all sums due, including delivery charges, has been received, or at the time of delivery (as defined in clause 10 above) if later than the date of payment.

13. PRICE AND PAYMENT

The price of the products will be the one indicated at any time on our website, except in case of obvious error. Errors may occur despite our best efforts to ensure that the prices shown on the website are accurate. If we detect an error in the price of the product(s) you have ordered, we will inform you as soon as possible and offer to either confirm your order at the correct price or cancel the order. If we are unable to contact you, the order will be considered cancelled and we will refund you the full amount paid.

We are not obliged to sell a Product at an incorrect lower price (even after we have sent you an Order Confirmation), if the error is manifest and unambiguous and you are reasonably able to identify it as such.

The prices displayed on our website include delivery charges for India.

In the event of delivery outside India, and throughout the world, the customs duties or other local taxes may be charged, which are at your exclusive expense and are your sole responsibility, both in terms of declaration and payment. You are invited to check with your local authorities prior to the order.

Prices are subject to change at any time. However, no changes will have any effect on orders in respect of which a Shipping Confirmation has already been sent, except as described above.

Once you have selected all the products you wish to purchase, they will be added to your shopping cart.

We will then process your order and you will be asked to make payment. To this end, you must follow the different steps of the purchase process, indicating or verifying the information required at each one.

During the purchase process, you always have the possibility to modify your order data before proceeding to the payment.

In addition, if you are registered as a user in our system, all the data relating to the orders you have placed with us are available in the “My Account” section.

You can make payment using the following credit cards:

Visa, Mastercard, Visa and Visa Electron, as well as RazorPay.

For the management of financial flows, we use the company RAZORPAY, a payment service provider. The payment services provided by the company RAZORPAY on the Platform are subject to RAZORPAY’s general conditions of use and are available at the following address: https://razorpay.com/terms/.

By using the Website, you agree to these terms and conditions of use.

Your card details will be encrypted to reduce any risk of unauthorized access. Once your order has been placed, we will make a request for pre-authorization for credit card debit to ensure that you have sufficient funds to complete the transaction.

Your card will be debited with the corresponding amount when the products you have ordered leave our warehouse.

By clicking on “Authorize/Confirm Payment”, you confirm that the credit card belongs to you or that you are the rightful owner of the gift card.

Credit cards are subject to validity checks and authorization by the card issuer. If we do not receive the required authorization for payment, we will not be liable for late or non-delivery of the Products and we will not be able to enter into a Contract with you.

An electronic invoice will be made available to you on our website in the “My Account” section or sent to you by email if you have ordered as a guest.

14. ORDER CONFIRMATION

Once the order has been paid for, you will receive on the e-mail address communicated during the purchase process, a confirmation of the order, a summary of the products purchased and the price paid.

Returns of Defective Products

If the product is damaged at the time of delivery, you must contact us immediately using the form provided, indicating the characteristics of the product in question and the nature of the defect; we will then tell you how to proceed.

Cancellation of an order

If you wish to cancel an order and it has not yet been shipped, simply log into your account, section “my orders”, “cancel my order”.

Mediation

As a consumer, if you feel that your rights have been infringed, you can send your complaint to the following e-mail address: contact@chamar.in in order to request an amicable settlement.

15. INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademark and other intellectual property rights in all information or content on this website shall at all times be owned by us or our licensors. You may only use this information to the extent that you are expressly authorized to do so by us or our licensors. This does not prevent you from using this website to copy information necessary for your order or identification information.

16. HACKING AND OTHER COMPUTER CRIMES

You must not misuse the Website by intentionally introducing viruses, Trojan horses, worms, logic bombs and other malicious or technologically harmful devices. You must not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database in connection with our site. You agree not to attack this website through a denial of service or distributed denial of service.

Any violation of this clause constitutes a criminal offence under applicable regulations. We will notify the appropriate authorities of any such violation and will cooperate with such authorities to discover the identity of the hacker. Similarly, in the event of a breach of this clause, you will immediately cease to be authorized to use this website. We will not be liable for any loss or damage resulting from a denial of service attack, virus or other malicious or technologically harmful device or material caused to your computer, equipment, data or information as a result of your use of this website or after downloading files from this website or files from other sites to which this website has directed you.

17. LINKS ON OUR WEBSITE

If our website contains links to other websites and data of third parties, these links are provided for information purposes only and we have no control over the content or data of these sites. Accordingly, we accept no liability for any loss or damage resulting from the use of these links.

18. NOTIFICATIONS

Please preferably use our contact form to send us your notifications. Unless otherwise specified, we may send you notifications to the e-mail or postal address you provided when you placed your order.

It is understood that notifications will be properly made and received at the time they are posted on our website, 24 hours after an e-mail is sent, or three days from the postage date of any letter. In order to prove that a notice has been given, it will be sufficient to demonstrate, in the case of a letter, that the address was correctly written and that it was franked and posted; in the case of an e-mail, it will be sufficient to demonstrate that it was sent to the e-mail address indicated by the recipient.

19. FORCE MAJEURE

We shall not be held liable for any non-performance or delay in the performance of our contractual obligations caused by events beyond our reasonable control.

It is understood, that our contractual obligations will be suspended for as long as the Force Majeure event lasts and, on the other hand, that our lead times for fulfilling these obligations will be extended for a period equivalent to that of the Force Majeure event. We shall endeavor as far as possible to put an end to the Force Majeure or to find a solution enabling us to perform our contractual obligations despite the Force Majeure.

20. RIGHTS OF RENUNCIATION

If we cease to require strict performance by you of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or any of these Terms, this shall not constitute a waiver or limitation of such rights or remedies and shall not relieve you from complying with your obligations.

No waiver by us of any specific right or remedy shall constitute a waiver of any other rights or remedies under this Agreement or the Terms.

No waiver by us of any such right, remedy or condition under the Agreement will be effective unless it is expressly stated to be a waiver and is communicated to you in accordance with the notice provision above.

21. ENTIRE CONTRACT

These Terms and Conditions and any document indicated in these same Terms and Conditions constitute the entire Contract concluded between the parties with respect to the subject matter hereof and supersede any prior oral or written agreement between the parties.

The parties agree that neither of them has relied on any statement or promise made by the other party or arising from any written or oral statement made in the course of negotiations between the parties prior to the conclusion of the Contract, except as expressly provided for in these Terms and Conditions.

Each of the parties waives any recourse in respect of any false oral or written statements made by the other party prior to the date of signature of the Contract (unless such false statements were made fraudulently). The sole remedy available to the other party shall be for breach of the Contract as set out in these Conditions.

22. OUR RIGHT TO AMEND THESE TERMS AND CONDITIONS

We have the right to revise and amend these Terms at any time.

You are subject to the provisions and Conditions in effect at the time you use this website or place an order, unless we are required by law or competent authorities to change these provisions, Conditions or Privacy Policy retroactively. In this case, any changes will also apply to orders you have previously placed.

23. APPLICABLE LAW AND JURISDICTION

The use of our website and contracts for the purchase of products on this site shall be governed by Mumbai MH INDIA law.

The provisions of this clause in no way affect the rights you enjoy as a consumer under the applicable legislation.

24. COMMENTS AND SUGGESTIONS

Your remarks and comments are always welcome. You can send them to us using the contact form.

Official complaint forms are also available for consumers and users. You can obtain them by sending an e-mail to: contact@chamar.in.

 

 

 

LEGAL MENTIONS

 

This website is published by :

CHAMAR

a private limited company

Head office :

400050 BANDRA

ATZPR9168G

27ATZPR9168G1ZJ

 

Managing Director: M. Sudheer RAJBHAR

contact@chamar.in

 

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